Refund policy

Returns and Refunds

We offer a 30-day return policy for unused items that are returned in their original

packaging. However, we do not issue refunds for items that have been used, worn, or

damaged through normal use or misuse. If you return an item that is not approved by our

team, without a valid reason, or is outside of the 30-day window, we reserve the right to

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charge a restocking fee of up to 25% of the purchase price

T o initiate a return, please email us at (info@buoyn.com) within 30 days of delivery and

provide your order number and reason for the return. All returns must be approved by

our team before shipping the product back to us. Items must be returned in their original

packaging and in unused condition. Please include your order number and shipping

name in your return package to help us quickly process your return. Customers are

responsible for return shipping costs, unless the item was damaged upon receipt. We do

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not reimburse shipping costs

Upon receipt of your return, it may take up to 10 business days for us to inspect your

item/s. After we confirm that all returned items are in good condition, please allow up to40 business days from the date we confirm your refund to process. If you do not receive

your refund after we have confirmed it has been processed and successfully refunded,

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please contact your financial institution

We do not issue refunds for items that have been used, worn, or damaged through

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normal use or misuse

Please note that customers are responsible for any fees associated with foreign

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currency transactions or exchange rates